Upon receiving your credit card or debit card
Tracking and Verification
Email Scams and Phishing
Protect yourself from fake websites
To make sure you're on a secure web server, check the beginning of the web address in your browsers address bar - it should be "https://" rather than just "http://"
Always look for the padlock icon at the bottom of the browser window for secure online transactions/banking
Telephone Call Scams and Phishing
1. Do not accept to share your bank information with any caller
2. Avoid sharing your banking information with any call claiming you have won a cash prize through EALB or any other type of prizes
3. The caller usually asks the customer to provide either their bank information directly or some specific information related to their mobile phone SIM card.
4. That information can be used by the caller/fraudster to hack the customer’s mobile phone, which in turn could then allow that person to set-up an Internet Banking user id (if the customer isn’t already registered) and somehow receive the SMS confirmations to a separate phone
5. Customers should be suspicious of anyone asking for their mobile phone or banking details
Please be advised that EALB will never actively contact you to request your full bank information.
EALB takes the privacy of customer information very seriously and will take necessary action to protect customer data.
If you receive such a call, please do not share any information, instead contact EALB on the official contact number to notify us.